• More than 45 days before check-in: FREE of charge
• From 31 to 45 days before check-in: 20% of total rates
• From16 to 30 days before check-in: 50% of total rates
• Less than 15 days before check-in & no Show: 100% of total rates

If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:

• Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
• During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
• The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.
• The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

Children Policy

• The rate for children applicable for one child sharing a twin or double cabin with two adults on mattress.
• Children from 05 - 11: Stay with parent 75% adult rate.
• Children under 05: Stay with parent FOC
• Only one (01) child under 4 years old sharing room with two (02) adults is allowed for FOC per cabin
• In case the parent's room has 02 children under 5 years old sharing the same bed with their parents, the second child will be charged 75% of the price of 1 adult.